Privacy policy

This Privacy Policy constitutes an integral part of the General Terms. Accessing and browsing this site or using its services implies the acceptance of the General Terms (and therefore the Privacy Policy and Cookies Policy). Please, read them carefully.

Responsible entity for the personal data file
In accordance with Organic Law 15/1999, of December 13, on personal data protection, we hereby inform you that the personal details, that you have voluntarily provided through this website, by browsing the portal or by filling out any form - such as the Registration Form or the Information Request Form - will be included in an electronic file with personal data. We also inform you that you may revoke, at any time simply and free of charge, your consent given to receive promotional communications.

The responsible entity for this personal data file is PROVACUNO, with registered office at: Calle Infanta Mercedes, 13 - 4º planta, 28020 Madrid. If for any reason you wish to contact us you can send an e-mail to or call (+34) 91 579 24 16.

Collection of Personal Data

Visiting and browsing the website does not mean that you are obliged to provide any information about yourself. However, there is certain information that will be collected and recorded such as your IP address, browser version, operating system and time spent on the website. This information will be stored in our database and it will be used, among others, for statistics aimed at enhancing the site and adjusting our sales strategy (see section “Purposes” and our Cookies Policy). In the case that you provide personal details while browsing the website, these details will be associated with the existing information (IP, browser, operating system), with the purpose of establishing segments or customer groups, which will help us make better offers and enhance your browsing experience (see section “Purposes” below).

You will be informed, at any time, which of the requested data are mandatory or voluntary for the adequate provision of the service. If mandatory fields are not fully completed or if the information entered is false, this will prevent the proper execution of the service.

In any case, keep in mind that you are free to change your mind at any time: any consent that you have given to us regarding the use of your personal data can be revoked at any time without retroactive effects.


By browsing this site you declare to be of legal age, that the data you provide are accurate and that you agree to the manual or electronic processing of your personal data.

The data are collected with the following purposes:

a) Managing user registration and access in the registration section.

b) Managing information requests sent through the available points of contact.

c) Providing information about special promotions, news and activities of your interest through electronic means.

d) Meeting our legal requirements.

e) Redesigning and/or modifying the website’s navigation and/or functionality.

f) Performing statistical analysis.

g) Defining and adjusting our sales strategy.

In addition to these purposes, in the data collection forms you will find information about any additional purposes, if applicable. 

Right to access, modify, cancel and oppose data

At any time, you will have the right to access, modify, cancel and oppose these data by sending a letter, together with a copy of your ID, to the registered office of PROVACUNO, as indicated before.

In case we would send you an e-mail, this e-mail will always allow you to unsubscribe, in a simple way and for free.

Data security

Unfortunately, the Internet is not a totally safe environment. Therefore, we cannot guarantee the security of any information you send to us through the Internet. We are not liable for any loss or damage caused by the breach of confidentiality of said information.

Changes in the Privacy Policy

From time to time we may modify or adapt this Privacy Policy. In this site you will find the applicable Terms at any time. We advise you to visit this Privacy page every time that you browse this website in order to be always informed in advance about any information you may provide to us.

Avenida Pío XII, Nº 6 - 3ª planta
28016 - Madrid
Tfnos. 91 71 291 25 | 696 32 65 62
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